Since 1996 we have been refining our processes and production facility to deliver an efficient contract joinery service for the commercial construction industry. Today, we follow a three-stage framework for each project we undertake to ensure consistent project outcomes for our clients.
When a potential contract is introduced to ISM we begin by understanding the design intent of the project as a whole. On most projects this involves communicating with the client, builder or designer to explore the concept and break down the design elements into buildable items. We also consider the timeline of a project and our own resources to ensure we can commit to a delivery date.
Once we have an understanding of the project, we utilise our manufacturing experience and intelligent project management system ICON to estimate the work. Because of our commitment to quality products and customer satisfaction, estimates include all specified finishes and any foreseeable problem solving costs. Our detailed approach ensures a comprehensive estimate for our clients.
Once a project is awarded to ISM our team begins securing specified products and raw materials from suppliers. Simultaneously our project team begins converting architect drawings and optimising designs for production. During this stage we aim to work in collaboration with clients and designers to produce products that are both aesthetically and functionally pleasing.
ISM places a high importance on the planning stage of every project. Taking an accurate and detailed approach in preparation for production. Supported by our internal project management system ICON, we can collaboratively manage projects between departments in real-time. Our systems and processes have been designed to help us communicate clearly with clients and achieve an efficient production process.
Beginning the production process, current projects are optimised for our skilled team members and machinery resources utilising our internal project management system ICON. The optimisation process allows us to run multiple projects at different production stages simultaneously, which increases our efficiency.
As the project enters production, our systems and planning ensure team cohesion, focus and on-time delivery. At ISM our production and on-site trades people are highly experienced and multi-skilled. With our resources, ISM has the ability to manufacture and install a consistently high-standard product that retains its value. We believe our finished product and related services are the reason we are renowned for great project results in the commercial industry.